Refund Policy
Fitzpatricks Dublin – 30 Day Easy Returns & Refunds Policy
At Fitzpatricks Dublin, we work hard to ensure every product arrives in perfect condition. If you do need to return an item, please read the following carefully:
How to Request a Return
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To request a return, you must email hello@fitzpatricksdublin.com within 30 calendar days of delivery, clearly stating the reason for the return.
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Returns will only be accepted once authorised by our team.
Return Conditions
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All items must be returned in full (including original packaging and contents) within 14 calendar days of approval.
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Customers must use tracked postage when returning items. Fitzpatricksdublin is not responsible for lost or untracked returns.
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All return shipping costs are the responsibility of the customer.
Refunds
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Shipping fees will never be refunded.
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A flat deduction of £5 per refund will be applied to cover our shipping and handling costs.
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Refunds will only be processed once the returned item has been received and inspected.
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If the returned product is found to be incomplete, opened, or not in its original condition, a partial refund or no refund may be issued.
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Refunds for “change of mind” will only be given if the product is unopened and in resellable condition.
Defective or Damaged Items
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If you believe your product is defective or damaged, please email hello@fitzpatricksdublin.com with a description and photos.
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If approved, you will still be required to return the item using tracked postage.
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Once inspected and confirmed defective, a refund will be issued (minus the £5 handling fee). If found to be working, a 15% restocking fee will also apply.
Delivery
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We use local couriers to deliver all items. Delivery times may vary depending on your location.
Acceptance of Terms
By completing a purchase on our website, you agree to this Returns & Refunds Policy in full.